Admissions and FAQS

Making your health needs our first priority.

Most people have questions before they start skilled nursing, like what type of clothing to pack and what’s therapy going to be like. To help families feel better prepared, we’ve provided answers to those common questions. Take a look at these FAQs to learn more:

Typically, the hospital social worker or case manager will arrange transportation for you and then pass along the information to you, your emergency contact and Pavilion on Main Street. Please note the cost of the transportation is not covered by Medicare or insurance. The hospital social worker or case manager can give you cost information.

Typically, you will be assisted to your room and you will participate in the admission process, which includes asking you questions about your health and status. We understand that for the first day or so, everything is new for you. We encourage you to bring any questions, compliments or concerns to our attention.
Your medication list comes with you from the hospital. Our admissions nurse will verify it with your physician and send it to the pharmacy. If you are on pain medications, we recommend you ask for them to be given at the hospital before you leave. We have limited supply of specific medications on hand for emergency situations.
If Medicare or insurance are paying for your stay, your medications will be covered. You may have a co-pay if you are paying privately for your stay and have a prescription drug plan. If you are paying privately and have no prescription drug plan, you will be responsible for paying for your medications.
Some physicians do not follow their patients in rehabilitation/skilled nursing/transitional care. If that’s the case with your doctor, we have a list of several expert physicians from which you may choose. You will be asked to follow up with your primary care physician after your discharge from Brookdale.
We offer therapy services seven days a week. In most cases, you will be seen by a therapist upon the day of admission. After your evaluation is completed, the therapy team will begin your individualized plan of care. This plan determines the frequency and duration of your therapy.
Our goal is for you to get better and to return home safely. Your therapy program will be designed specifically for you. We want to see you succeed and will make adjustments to your plan as necessary.
You will be up and dressed each day, so bring clothes that you are comfortable wearing and that are easy to get on and off. We recommend sweat pants and sweatshirts or shorts and t-shirts for therapy appointments, and please bring rubber-soled shoes. Also, be sure to include important daily items such as undergarments, pajamas, socks, a robe and slippers. You might also wish to bring a light sweater or jacket, as well as preferred toiletry articles.
You and your family member are invited to discuss your progress and upcoming plans for your discharge through care conferences that are held periodically throughout your stay.
Yes, Willow Crest typically offers computers that you can use. Many of our locations also provide free Wi-Fi in case you wish to bring your own electronic devices.
In addition to group programs, we offer individual activities to suit your interests. We encourage you to participate in the daily life of Willow Crest as much as possible.
Our social services director or case manager will coordinate needed durable medical equipment prior to your discharge from Willow Crest. Most necessary equipment ordered by the physician is covered by Medicare or insurance.
With your permission, a Willow Crest representative may contact you after your discharge. Our goal is to ensure you are safe and comfortable at home. Willow Crest offers many home health and private duty nursing services that can further assist you.

Physical Therapy

Our Physical Therapy Program is designed to address neurological, orthopedic and rheumatologic conditions, as well as other injuries and illnesses. Our Physical Therapy Team emphasizes balance, gait, transfer training, safety, coordination and strengthening, and pain management in an effort to help patients/residents achieve their highest levels of functional mobility. Our Physical Therapists are also involved in wheelchair assessment and mobility as well as wound care and prevention.

Services include: